1. Upon making the request for information either in verbal or written form obtain the written acknowledgment from the Information Officer.

2. The decision whether to grant the information or reject the request shall be given as expeditiously as possible and in any case within 14 days.

3. If a decision is made to provide the information, the information officer will inform the citizen making the request that the information will be provided on the payment of a fee in accordance with the Fee Schedule prescribed by the Right to Information Commission. If the information is subject to payment of fee, the information shall be provided within 14 days of the payment.

4. If, after payment of fees the information cannot be provided within 14 days, the person making the request will be informed that there will be an extension period – up to a maximum of 21 days – to provide the information and given reasons for the extension.

5. When the request relates to the life and personal liberty of a citizen the information officer shall provide a response to the request within 48 hours.

6. An appeal may be made by the requesting citizen in situations where,

• The Information Officer refuses a request made for information.
• The Information Officer refuses access to the information on the ground that such information is exempted from being granted under Section 5
• Non -compliance with time frames specified in the Act
• The Information Officer granted incomplete, misleading or false information
• The Information Officer charged excessive fees
• The Information Officer refused to provide information in the form requested
• The citizen making the request had reasonable grounds to believe that information has been deformed, destroyed or misplaced to prevent him/her from having access to the information
• An appeal to the Designated Officer is to be made within 14 days.