KEY RESPONSIBILITIES & ACCOUNTABILITIES OF THE POSITION

The ideal candidate for this position would be responsible for following key activities, including but not limited to;

• Monitor digital offline payment applications, systems, infrastructure, and processing environments to identify and address abnormalities, incidents, and performance issues.

• Ensured service levels, operational standards, and availability requirements are consistently maintained for participating banks and financial institutions.

• Proactively identify performance gaps and carry out incident investigation, troubleshooting, and corrective actions to restore services within the required service levels.

• Investigate and resolve user, application, system, hardware, and processing-related issues, ensuring minimal disruption to payment operations.

• Follow escalation procedures as and when appropriate to resolve processing problems and user problems in a timely manner and meet service levels and performance standards.

• Communicate the testing of applications, systems, processors and procedures, hardware and/or software changes.

• Ensure compliance with applicable information security, operational, regulatory, audit, and internal control requirements.

• Carry out administrative and clerical duties related to the effective operation and management of the assigned systems.

In addition, the selected candidate should be a team player with the commitment to deliver required service support for internal and external stakeholders.

QUALIFICATIONS, EXPERIENCE AND PERSONAL ATTRIBUTES

• A Degree, Diploma or equivalent qualification in Computer Science, Information Technology, Computer Engineering, or a related field from a recognized institute.
• Minimum 5 years of relevant experience in IT/payment systems operations, including at least 3 years of experience in service-level management, payment processing, system operations, or a similar environment.
• Knowledge of Linux/Unix operating systems, databases, application servers, monitoring tools, and payment system control/operational tools.
• Exhibit leadership through personal responsibility, accountability and teamwork.
• Ability to resolve technically complex customer issues, demonstrate strong interpersonal and communication skills.
• Ability to work with diverse audiences including IT professionals and technical managers.
• Willingness and ability to work on a shift-based 24/7 roster, including weekends and public holidays, as required by the operational environment.

The above position offers an attractive remuneration package and benefits commensurate with industry standards. The selected candidate can look forward to prospects for career growth in a rapidly growing and stable company.

LankaPay is an equal opportunity employer and is committed to diversity, equity, and inclusion in the workplace. We welcome and encourage applications from all qualified individuals, as our final selections will based solely on merit.

Please send your CV including names and contact details of two non-related referees within 07 days of this advertisement to the Careers@lankapay.net. Applicants should state the post applied in the subject field.

(While we value all applications received, only short-listed candidates will be called for interviews)